Privacy Policy

Introduction

Grexalontrchep ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grexalontrchep.world or use our handmade cards and printing services. We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) set out in that Act.

Information We Collect

We collect information that you provide directly to us when using our handmade card and printing services:

• Contact information (name, email address, phone number, delivery address)
• Order details for custom cards and printing projects
• Design preferences and specifications for your handmade cards
• Payment information processed through secure third-party providers
• Communication history related to your card orders and inquiries
• Images or content you provide for personalized card designs

How We Use Your Information

We use the information we collect to:

• Process and fulfill your handmade card and printing orders
• Create custom card designs based on your specifications
• Communicate with you about your orders, designs, and delivery
• Send order confirmations and shipping notifications
• Improve our card design services and website experience
• Respond to your inquiries about our printing services
• Maintain records of your design preferences for future orders

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your custom card designs and personal content are stored securely and only accessed by team members involved in fulfilling your order.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Design files may be retained for a limited period to facilitate reorders of your custom cards.

Your Rights

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request that we correct or delete information where we no longer need to hold it (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Request copies of your custom card design files

We will respond to your request within the timeframes required by the Privacy Act. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (Te Mana Mātāpono Matatapu). You can find information about making a complaint at privacy.org.nz or by calling 0800 803 909.

Third-Party Services

We may share your information with trusted third parties who assist in operating our handmade card business, including payment processors and delivery services. These parties are obligated to maintain confidentiality and security of your information. Where we disclose personal information to overseas service providers, we take steps required by the Privacy Act 2020 (including Principle 12) to ensure that the overseas recipient protects your information in a manner that provides comparable safeguards to those in New Zealand, or we otherwise comply with the Act.

Legal Basis for Collection

We collect your personal information only for lawful purposes connected with our functions or activities, and only where the collection is necessary for those purposes (Privacy Act 2020, Principle 1). We collect information directly from you where possible and inform you of the purpose of collection at or before the time of collection (Principles 2 and 3).

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Grexalontrchep
334 Great North Road, Henderson, Auckland 0612, New Zealand
Phone: +64 9 836 6468
Email: correspondence@grexalontrchep.world